FencyWin Privacy Policy — Your Data, Protected

FencyWin is an online betting and casino platform operating at fencywin.app, serving players primarily in Bangladesh. When this Privacy Policy refers to "FencyWin", "we", "us", or "our", it means the FencyWin platform and the team responsible for operating it.

This FencyWin Privacy Policy applies to all personal data collected through the fencywin.app website, the FencyWin mobile app, and any other services or communications provided by FencyWin. By registering an account or using the platform, you acknowledge that you have read and understood this policy.

FencyWin collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse the site, and from third-party services such as payment processors. Here is a breakdown of the categories of data we collect:

FencyWin uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. Here is how FencyWin uses your information:

• Account management: To create, maintain, and secure your FencyWin account, and to verify your identity when required.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform operation: To deliver the games, features, and services available on FencyWin, and to ensure they function correctly on your device.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the FencyWin support team.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the FencyWin platform.
• Legal compliance: To meet our obligations under applicable laws and regulations, including identity verification and anti-money laundering requirements.
• Platform improvement: To analyse usage patterns and improve the FencyWin experience for all players.
• Marketing communications: To send you promotional offers and updates, but only if you have opted in to receive them.

FencyWin processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing is necessary to provide the FencyWin service you have signed up for, including account management and payment processing.
• Legal obligation: FencyWin is required by law to collect and retain certain data, including identity verification records for anti-money laundering compliance.
• Legitimate interests: FencyWin has a legitimate interest in preventing fraud, securing the platform, and improving the service — provided these interests do not override your rights.
• Consent: For marketing communications and non-essential cookies, FencyWin relies on your explicit consent, which you can withdraw at any time.

FencyWin does not sell your personal data. We may share your information with trusted third parties only where necessary and only for the purposes described in this policy. The categories of recipients are:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data required to process your transactions securely.
• Identity verification providers: Third-party KYC services may receive your identity documents to complete account verification on behalf of FencyWin.
• IT and platform service providers: Companies that help FencyWin operate its servers, databases, and technical infrastructure may have limited access to data as part of their service.
• Regulatory and law enforcement authorities: FencyWin will disclose data to government bodies or law enforcement agencies when required to do so by law.
• Fraud prevention agencies: FencyWin may share data with fraud detection services to protect the platform and its players.

All third parties that process data on behalf of FencyWin are required to handle it securely and in accordance with applicable data protection standards. They are not permitted to use your data for their own purposes.

FencyWin uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit fencywin.app.

The types of cookies FencyWin uses include:

• Essential cookies: Required for the FencyWin platform to function. These cannot be disabled without breaking core features like login and payment processing.
• Analytics cookies: Help FencyWin understand how players navigate the site so we can improve the experience. These are only set with your consent.
• Preference cookies: Remember your settings and preferences, such as language and display options, so you don't have to set them every time you visit.
• Security cookies: Used to detect and prevent fraudulent activity and protect your FencyWin account.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the FencyWin platform.

FencyWin retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The retention periods we apply are:

• Account data: Retained for the duration of your FencyWin account and for up to 5 years after account closure, as required for legal and regulatory compliance.
• Transaction records: Financial transaction data is retained for a minimum of 5 years in line with anti-money laundering regulations.
• Support communications: Records of support interactions are kept for up to 2 years to help resolve any future disputes.
• Technical and usage data: Anonymised analytics data may be retained indefinitely for platform improvement purposes. Identifiable technical data is deleted after 12 months.

When your data is no longer needed, FencyWin will securely delete or anonymise it so that it can no longer be linked back to you.

As a FencyWin player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your request.

FencyWin takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and FencyWin servers.
• Encrypted storage of sensitive data, including payment information and identity documents.
• Strict access controls ensuring only authorised FencyWin personnel can access player data.
• Regular security audits and vulnerability assessments of the FencyWin platform.
• Monitoring systems to detect and respond to suspicious activity in real time.

While FencyWin takes every reasonable precaution, no online platform can guarantee absolute security. If you suspect your FencyWin account has been compromised, contact our support team immediately at [email protected].

The FencyWin platform may contain links to third-party websites or services. This Privacy Policy applies only to fencywin.app and the FencyWin app. FencyWin is not responsible for the privacy practices of any third-party sites you visit via links on our platform.

We recommend reviewing the privacy policy of any third-party site before providing your personal information. FencyWin has no control over and accepts no responsibility for the content or privacy practices of external websites.

FencyWin is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on FencyWin, please contact us immediately at [email protected].

Upon confirmation that an account belongs to a minor, FencyWin will close the account, delete all associated personal data, and void any transactions made. We take underage access to gambling platforms extremely seriously and have age verification measures in place to prevent it.

FencyWin may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, FencyWin will notify registered players via the contact details on their account. We encourage you to review this Privacy Policy periodically to stay informed about how FencyWin protects your information.

Continued use of the FencyWin platform after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this FencyWin Privacy Policy or the way we handle your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

Email: [email protected]

For questions about your account or game-related issues, visit our FAQ page. For information about responsible gaming tools, visit our Responsible Gaming page. To review the full terms of using FencyWin, see our Terms and Conditions.